Careers

Position Overview

As the first point of contact for our patients, the Patient Experience Coordinator plays a key role in shaping the Elysian Experience from the very first interaction.

This role is ideal for someone with a strong background in customer servicewho naturally creates a warm, polished, and welcoming environment while managing multiple responsibilities with ease.

We are looking for someone who thrives in a fast-paced setting, stays calm under pressure, and takes pride in delivering exceptional service at every touchpoint. This is not an entry-level or transitional role—we are seeking someone who is looking for a place to truly belong and grow with our team long term.

Key Responsibilities

• Greet and welcome patients with a friendly, polished, and professional presence
• Answer and manage incoming calls, texts, and emails promptly and courteously
• Schedule, confirm, and manage appointments efficiently
• Maintain a clean, organized, and elevated front desk environment
• Collect and update patient information accurately and confidentially
• Coordinate with clinical staff to ensure seamless patient flow
• Support patient communication, follow-ups, and overall experience
• Assist with marketing efforts and light social media engagement as needed
• Handle patient concerns with empathy, professionalism, and confidence

Qualifications

• Minimum 1 year of customer service experience required (luxury, hospitality, medical, or service-based industries preferred).
• Strong multitasking skills with the ability to stay organized in a fast-paced environment
• Excellent communication skills, both verbal and written
• Detail-oriented with a high level of professionalism
• Comfortable with computers, scheduling systems, and technology
• Social media familiarity is a plus
• Ability to remain calm, composed, and solution-focused under pressure
• Genuine interest in wellness, aesthetics, and a healthy lifestyle

Who This Role Is Best For

• Someone who naturally delivers exceptional customer service and takes pride in creating a welcoming, elevated experience
• Someone who is reliable, consistent, and values long-term employment
• Someone who is proactive, detail-oriented, and able to anticipate needs
• Someone who enjoys being part of a close-knit, high-performing team
• Someone who is passionate about beauty, wellness, and a healthy lifestyle and a genuine interest in the aesthetics industry
• Someone who takes pride in their work, their environment, and the experience they help create for each patient

Perks & Benefits

• Supportive, team-centered work environment
• Employee discounts on services and medical-grade skincare
• A positive, professional culture that values excellence and teamwork

How to Apply

If you feel aligned with our values and are excited about the opportunity to grow with Elysian long-term, we would love to hear from you.

Please submit the following below:

• Your resume
• A brief, clear, and well-written cover letter that includes:
  • Why you are interested in aesthetics and wellness
  • Why you feel you are a strong fit for this specific role at Elysian
  • A short explanation of any gaps in employment
  • Your long-term career goals